I bought a Canadian-made leather sofa and chair from Bad Boy, along with an extended protection plan. In less than 5 years the 'leather ' was cracking and peeling. I've bought many leather products in the past and I've never seen any of them crack and peel so badly. I strongly believe that I was sold vinyl furniture, but lead to believe that it was leather. Everyone who comes in to my home, enters the formal living room first, and it's very embarrassing to have them see the ugly furniture, amongst my beautiful grand piano and the limited edition prints on the wall. After almost a year of dealing with 3 different store managers, Head Office, and BBB, Bad Boy has refused to stand behind the protection plan or the furniture. I'm very disappointed in their lack of care and concern for their customers. I certainly can't afford to buy new furniture for my formal living room, which is rarely even used, every 4 years.
- Approximate cost of services:
- $2,300.00
- Company Response
Dear Ms. Brohman,
We are very sorry that you are not satisfied with your purchase. The extended warranty takes effect once the initial 1 year manufacturer warranty has expired. I see that although your damages were not covered under the extended warranty that the Lastman’s Bad Boy customer care contacted the supplier on your behalf, to which they (the supplier) offered you a possible solution for replacement at a depreciated value, that was in early March. If you are interested in the offer, please contact our customer care department at 1-877-888-0050 #350.Best Regards.