Lastman's Bad Boy Superstore

Furniture
Toronto ON M1P 2K8
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CC from Barrie
CC from Barrie
1 review Barrie, ON
0/10

couch

I purchased a couch at bad boys in April of 2012. The zipper on the arm rest has ripped off and therefore I no longer have an arm rest. Let me begin by stating that I am very upset with the fact that this has happened to me already since the couch does not get much use. I contacted them personally and a technician has come by the house and informed me that they would re order a new part and replace the zipper. The technician was here on Friday and yesterday I contacted them they informed me that the order had not been submitted. The employee that I spoke with yesterday was suppose to call me yesterday to let me know more or less when the part would be replaced but they have failed to call me back. I have left two messages with them today and am still waiting to hear back. I have also left a message with the service manager regarding this issue. I would like this dealt with as soon as possible. I would not recommend Bad Boys to anyone, their product is very poorly made and they take no responsibility for products or any damage. I am very much aware of the fact that we pay for what we get , however, since the couch was not going to get much use I figured that it would be sufficient for the location. I would like the customer service department that represents this company to take more responsibility and to get back to me regarding this issue. The couch is less than a year old, which means it is still under manufacturing warranty, plus I have also purchased extended warranty. Please do not purchase any of their extended warranty because I have come to discover that it only covers accidental "damage", I have yet to understand what their definition of accidental damage is. I have never experienced such terrible customer service from such a large company. I have read several reviews for this furniture store and they seem to have several of the same issues. Please be aware of this.

Approximate cost of services:
$1,600.00
2 of 2 people found this review helpful.
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Company Response

Hi CC,

I apologize for the problems you have been having thus far. At Lastman's Bad Boy we always work with our customers to find the solutions that work, we stand behind the quality, value and service we deliver. If you are still experiencing issues, please do not hesitate to contact our dedicated team of support specialists in Customer Care 1-416-667-7546 #350 Mon-Sat: or e-mail service@nooobody.com with your order details and we will look into your matter promptly to see if we can help resolve this issue for you fast and efficiently.

Thank-you for your feedback.