A1 Air Conditioning & Heating

Decided to replace a 20 year old system before I had to, thus able to negotiate the time and the costs. Obtained three quotes, A-1 had been servicing the old system for several years, so were of course invited to quote. Scott Lennox provided a good run down of the systems available and a good quote so got the job. Went with a new
company called Daikin, with DC motor, two stages, very quiet system, 12 year warranty. Their two man crew were very efficient and clean, did the job in 5 hours, no breaks. The thermostat is a bit spooky, after you put in various inputs on temperature and time, after a few days it remembers them and puts them in. Overall so far very pleased.

The furnace was an 18-year old high-efficiency version and needed a major repair. The integral air conditioner was probably 37 years old. I decided to replace both at once.

A1 Air Conditioning, with whom I have dealt within the last couple of years, but have a relationship reaching back about 38 years, was asked to quote, along with one other. The response was immediate, the workmanship was second to none, and the customer experience was excellent. And yes, although the alternate quote was a bit lower, the relatively small difference in price seemed eminently a bargain. I/we are very happy, as has always been the case with A1.

We are very pleased with our new furnace. Especially the fact it runs so quietly! Jeff Smith, A1's HVAC Consultant, was very informative and answered all of our questions completely. The installer was very knowledgeable, professional and he answered any questions we had at that time. Absolutely nothing left for us to clean up. We purchased a Daikon Air Conditioner last summer and are very pleased with it as well. The prompt service, excellent warranties and quality products A1 offers are wonderful. I've already referred one friend to A1 and he is also a very pleased customer. My wife and I would not hesitate to recommend A1 to friends and neighbours!

Simply, just very happy with the outstanding service level provided by A1. They were quick to respond, easy to work with, provided a lot of great information and made the worry of a furnace replacement a non issue. I would absolutely recommend them and I have already have to friends and neighbours! Keep up the outstanding work!

A1's customer service is one of the better ones that I've experienced. Their sales person was informative and not pushy.
It helped me decide to choose them over another company although their quote was a bit higher.

The installation of a top of the line furnace and a/c went smoothly. The tech explained the steps, answered my questions, and also asked me questions to ensure I was ok with what they were going to do. They left the area pretty clean after their work.

There was an issue with the installation of the smart thermostat and they had to re-install the old one to keep the furnace working over the weekend. On monday, a different tech came to install another new thermostat. This was a hi tech thermostat that was so new it was the first install for this tech and he was not familiar with the thermostat or the instructions. I ended up reading and explaining some of the instructions to the tech. (note: the instruction manual was not the easiest to follow and some sections may be incorrect). After several hours, he eventually got the thermostat connected and working properly.

The thermostat and related software and app have some bugs and issues that need to be addressed by the manufacturer. Although it's not an issue with A1, they should be aware of this and be transparent about informing customers that this is a really new tech and there may be some glitches.

In the post-install inspection, I noted a small leak around the water supply line to the humidifier and some moisture around the floor drain where the furnace drain hose was sitting. A1 said they will take care of it if these issues persist so I am ok with this.

I would recommend them because of their customer service.

Our AC broke down last summer and the furnace needed repairs and it was 15 yrs old
Rather than repair we got a price for a whole new system. A1 was very competitive in prices and helped us get all the govt rebates that were available which was very helpful. They crew was very professional and their office really pushed to get our energy audit and install done on the same day. Very good experience

Today was my first time using A1. I was having a problem with my 3 year old Carrier furnace. Although A1 didn't sell or install my furnace they treated me with great care as if I was using them for years. They quickly went out to assess, phoned me with the problem and changed the parts and fixed the problem in the same day. Great service.

Starting with booking an appointment till the completion of the job A1 staff handled all communications professionally and with a focus on Customer Satisfaction. Sharon handled Scheduling and planning with Customer needs in mind.

Mike, the installation in-charge was very prompt and worked diligently with attention to detail,till the completion of the project with least discomfort in home. The team cleaned up the place and took away all the material
Quality Control visit was conducted by Garry to our satisfaction

A1 Air-Conditioning -Heating has been giving us great service for 20 years. We have the SuperCare Protection Plan on our furnace, AC, and humidifier which has been a very effective program for us. Easter Sunday at 6pm I noticed our furnace wasn't coming on. I called and the friendly technician was here soon after to fix the problem.

I had a Daikin furnace installed by A1 air cond./heating 3-weeks ago. The salesman (Richard) who patiently explained everything in great detail, answered all our questions and schedule the installation. The installers came on time, and were efficient. So far I'm happy with my new furnace and A1's professional services. I enjoy looking at and using the smart thermostat that A1 provided... NEST is fantastic.