A1 Air Conditioning & Heating

Heating & Air Conditioning
Oakville ON L6J 7W5
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HomeStars
Heating & Air Conditioning
A1 Air Conditioning & Heating
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93%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for A1 Air Conditioning & Heating

Average customer rating:
9.6 10 (325 reviews)

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mlarocque1 in Oakville
mlarocque1 in Oakville
1 review Oakville, ON
0/10

New Furnace

My wife and I both sent requests to A1 for quotes - for a new Lennox HF furnace. That was back at the beginning of September 2016. To-date A1 has never gotten back to us. We were customers with A1 for the purchase of our previous Carrier Furnace and Air Conditioner, so we were not strangers to that company. You would have thought that they would not have had the decency to respond to our requests. We also requested a quote with another company in Burlington who were more than appreciative to sit with us and discuss a Lennox purchase. Within 1 week that company came in and installed the furnace. Shame on A1.

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 2 people found this review helpful.
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Company Response

We are terribly sorry that we did not respond to your request for a sales quote. It is never our intention to upset or lose a customer. We have a salesman on call by phone and email 24 hours, 7 days a week, as installations of new equipment are paramount to our business. I have no explanation as to what may have happened to your request, but we will look back at requests from early September and see what information we can find to better improve our procedures. Again, please accept our sincerest apology.

Private User
Private User
Private User reviews Hamilton, ON
10/10

furnace supercare

I was very pleased with the service I received from the A-1 technician John who was very courteous, prompt and friendly. He checked my furnace for the annual check up and also installed a new thermostat. I was very pleased with the service and would recommend this service to anyone.#81310

Approximate cost of services:
$224.87
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Company Response

Thank you very much for your review! It's great to hear from our customers!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Furnace/Tankless yearly service call

My number is #81907. Technician was on time and went about his work quickly and efficiently. He identified issues with some pieces of the equipment and went about correcting them. He had to replace a blower motor and did a thorough cleaning. When done he gave a complete rundown of everything he did.

Approximate cost of services:
$0.00
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Company Response

Thank you for taking the time to post a review...we appreciate your business!

debby in Burlington
debby in Burlington
1 review Oakville, ON
10/10

furnace service

#81573 we are very satisfied with this company and their prompt and efficient service. the service man was very knowledgeable and informative. he did a good job and was very friendly. we have dealt with this company for 40 years and have always received friendly full service at a reasonable price.

Approximate cost of services:
$0.00
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Company Response

Thank you very much for the review. The fact that you have been a customer for 40 years speaks volumes. There are not enough words express our gratitude for your business!

Private User
Private User
Private User reviews Oakville, ON
10/10

After-hours emergency heating service

On the first cold evening of the 2016 fall season and need for central heating, I turned on our thermostat control. I was startled to find no heat being produced by our furnace despite its pre-season inspection and testing of just one month ago. I called the A1 after-hours response phone number and was delighted when technician "John D" agreed to make a service call that evening. A faulty circuit board was identified and replaced with normal heating function restored. I am very pleased with the service and reassurance that a Service Plan with A1 affords! Thank you A1. BRF #81756

Approximate cost of services:
$440.00
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Company Response

Being a Supercare Member includes the reassurance that if you have no heat after hours you will get a service call. Thank you very much for posting the review and sharing your experience.

Colette in Oakville
Colette in Oakville
1 review Burlington, ON
10/10

Furnace fixed in no time

On the first cooler night of the season, we realized we didn't have heat. After contacting A1 Air Conditioning and Heating, John took care of the issue in no time. Once again, we received a reliable and professional service. Thanks again!
#81591

Approximate cost of services:
$0.00
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Company Response

Thanks for the review, we appreciate your business and are glad we able to help!

Debbie from Oakville
Debbie from Oakville
3 reviews Oakville, ON
10/10

Maintenance Service on Furnace

As we have a maintenance plan with A1 there was no cost to us. We have 2 homes and would not think of using anyone other than A1. Service is amazing and they are always punctual. We know we can reply on them thoroughly checking our furnace or air conditioner to ensure they are running well. We have purchased all our air conditioners and furnaces from A1 and price and professional service from salesmen is always excellent.
#79622

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your review. We appreciate your business and will continue to provide the excellent service you have come to expect!

rosie_marty
rosie_marty
2 reviews Burlington, ON
10/10

79649

Hi Peter, Rolf,
Mike recently conducted a service inspection of our furnace. I must say that we are not surprised with the ongoing superlative service provided by A1's service staff. Wouldn't consider going anywhere else and continue to sing your praises.
Best regards.

Approximate cost of services:
$0.00
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Company Response

Thank you for the praise! We don't want you to go anywhere else so we will continue to wow you every time!

Gordon
Gordon
1 review Oakville, ON
10/10

Furnace plan

I have been a long term customer, highly satisfied. Have recommended them to family and friends over the years. Never had a problem. great people there, both service and office people

#80340

Approximate cost of services:
$225.00
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Company Response

Thank you very much for all the recommendations over the years...A1 pledges to continue to provide the same high level of service you have come to expect

Diane & John from Burlington
Diane & John from Burlington
2 reviews Burlington, ON
10/10

furnace service

A1 was on time, efficient and respected our home I,e, removed shoes etc. The worker explain what he was doing as well as made a couple of recommendations as to other aspects of our heating and ac system

Approximate cost of services:
$0.00
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Company Response

Thank you for your review! At A1 we make every effort to make sure the customer is satisfied.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A1 Air Conditioning & Heating

A1 Air Conditioning & Heating has been designing and installing commercial and residential heating and air conditioning home comfort systems for over 50 years. A1 is a proud Daikin Comfort Pro preferred dealer. Daikin Comfort pros are the most well-recognized HVAC mechanics in the world. Also, Daikin is the largest ...
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