Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
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76%

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Reviews by rating (past 12 months)

Reviews for Brock Doors & Windows Ltd.

Average customer rating:
9 10 (2818 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Replaced 13 windows and patio door

We had an excellent experience with the team at Brock Windows & Doors last week for the replacement of 13 windows and a patio door.
Salesperson Rob was very knowledgeable, explaining options and providing recommendations regarding the most appropriate types of windows for each space.
Installers Stefan and Pavel were professional, efficient, and even cheerful despite working in cold, wet weather!
And Stephanie in the office was very pleasant and organized with the details of the project.
The entire Brock team was great to work with ¬– and our windows look great too! Thanks, all.

Approximate cost of services:
$20,000.00
0 of 1 people found this review helpful.
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Company Response

Hi there,

Thank you for sharing your feedback with us. We're happy to hear that everyone involved in your project provided an organized and professional experience, we know that the team would appreciate your comments immensely. The new and improved curb appeal is a nice touch, too!

Kind regards,
Brock Doors & Windows Ltd.

Jim in Mississauga
Jim in Mississauga
0 reviews Toronto, ON
10/10

Excellent job! Very Satisfied Customer.

Three bedrooms and one dinning room window replaced.Stefan and Pavel did an outsdanding job, clean efficient and timely... Thank you.
Phil the salesperson is knowledgeable and steered us in the right direction.
Would highly recommend Brock Doors and Windows.

Approximate cost of services:
$9,000.00
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Company Response

Jim,

Thank you for choosing Brock for your recent window replacement project. We appreciate your comments regarding Stefan & Pavel's workmanship, as well as Phil's knowledge and experience in the window & door industry.

We appreciate your recommendation and are delighted to hear of your exceptional experience!

Regards,
Brock Doors & Windows Ltd.

Bruce in Mississauga
Bruce in Mississauga
0 reviews Brampton, ON
10/10

New glass doors

We recently decided to replace two of our exterior doors on our house with matching decorative glass panel doors. We found the perfect door for our needs in the Brock showroom and within a few days a Brock specialist visted our home, answered all of our questions and helped us work out all of the details. Both doors were installed without any problems and look beautiful. Brock did an oustanding job.

Approximate cost of services:
$5,000.00
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Company Response

Bruce,

Thank you for extending this feedback onto us! We're thrilled to hear you were able to find your perfect door system by visiting our showroom. We hope to have the opportunity of working alongside you again.

Regards,
Brock Doors & Windows Ltd.

Tanya in Toronto
Tanya in Toronto
2 reviews Brampton, ON
10/10

Basement Door

Brock has great customer service from beginning to end! I will not hesitate to use them again. I’ll admit they were a tiny bit pricier than other companies I looked into but I chose to go with them due to their customer service level. My door looks great and we constantly get compliments on it!

Approximate cost of services:
$1,800.00
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Company Response

Hi, Tanya!

Thank you for the kind words, we appreciate you sharing your experience with us. Quality is undoubtably an important aspect of our business, not only for our products, but our customer service experience as well. We're pleased you had exceptional communications with everyone involved, and that it played a major role in you selecting us.

All the best,
Brock Doors & Windows Ltd.

Nancy in Etobicoke
Nancy in Etobicoke
1 review Toronto, ON
10/10

Replaced side entry door

Needed to replace original 60 year old wooden side door & screen with new single venting door. Within 2 days of visiting Etobicoke showroom I had great representative (Rob) visit house to cost out options. Very knowledgeable and didn't try to upsell us. Rob was able to fit a wider door than other quotes we received. The guys who came to measure were also very competent. The actual installation (by Stefan) went off without a hitch. He removed old metal screen and old door & framing (back to the brick). New door was cleanly installed with careful consideration of ongoing construction that will lift the interior floor by another 3/4 inch. All openings were carefully filled, foamed and caulked. Stefan made sure to fit the trim pieces (incl discussion to best match our existing trim) and made sure that fit will work with our new floor. All waste was removed. Stefan did a wonderful job - would ask for him for next install!

We will certainly contact Brock again for our next window & door installation

Approximate cost of services:
$2,000.00
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Company Response

Nancy,

Thank you for sharing your experience with us. We're happy to hear that everything went off without a hitch. We value your feedback, and it's wonderful to hear that Stefan and his team took great care and diligence to ensure that your new door system would in no way impede your interior flooring project.

We look forward to working with you again on your next replacement project!

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Service 2nd to none

After getting numerous quotes we found Brock Windows to be one of the best. With their reputation for exceptional products and outstanding service choosing them was an easy decision and the right one.
Their installers were amazing and went above and beyond anything we expected.

Approximate cost of services:
$17,000.00
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Company Response

Hi there,

Thank you for the kind words! Seeing our customers happy is our number one priority. We're thrilled that it was an easy decision for you to make, we truly appreciate your feedback.

Regards,
Brock Doors & Windows Ltd.

G in Sunnylea
G in Sunnylea
7 reviews Toronto, ON
10/10

Wonderful Customer Service - Beautiful Window!

We quoted a new window opening in our brick house. Brock’s quote was most reasonable and we really liked our salesman, Rob. Throughout the project Rob was professional and enthusiastic about our project and Brock. He answered any questions we had within a couple hours. Brock would also call to make sure we were happy with our install. The installers were friendly and kept everything as tidy as possible. They installed a stone trim on the outside of our window to match our other windows so it looks like it has always been there! Very happy with the result. We have extra light and a wider view of trees in our dining room it’s gorgeous! Thank you Brock.

Approximate cost of services:
$3,500.00
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Company Response

Hi there,

Thank you for the 10-star feedback! We're happy to hear of your satisfaction with your Sales Representative, Rob. Our main objective is to ensure our clients are pleased from the initial consultation through to completion, and it's evident that Rob ensured that was attained.

We appreciate you sharing your experience, and hope to have the opportunity of working alongside you again in the future.

Regards,
Brock Doors & Windows Ltd.

Sharon in Toronto
Sharon in Toronto
1 review Ajax, ON
10/10

Windows and Door

I am very pleased with the quality and workmanship of my new windows and door. The garden door is absolutely beautiful! I immediately noticed a reduction in my heating cost. This basement project was well worth the cost. Highly recommend!

Approximate cost of services:
$10,000.00
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Company Response

Sharon,

Thank you for choosing Brock for your homes window & door replacement project. It's important to us that our clients see the value in their investment, and we're delighted that you've already taken note of a reduction in your heating/cooling costs as well as an enhancement in curb appeal. We appreciate your recommendation of our products and services.

Kind regards,
Brock Doors & Windows Ltd.

Mr. Carm from Richmond Hill
Mr. Carm from Richmond Hill
2 reviews Richmond Hill, ON
9/10

Multiple windows and sliding doors Main floor

Already having upper level windows replaced by Brock we completed the remaining main floor windows 01APR20 . Our installation crew was Stefan and Pavel. Removal of windows was quick and the replacement and installation was well organized. The trim installation seemed effortless and they were quick and efficient cleaning up afterwards.
These guys are good! They know what they're doing!
Thanks

Approximate cost of services:
$14,000.00
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Company Response

Mr. Carm,

Thank you for sharing this feedback with us. We're grateful for your business, and thrilled to hear of your contentment with your recent replacement project.

We hope to work with you again!

Regards,
Brock Doors & Windows Ltd.

Rodney159 in Brampton
Rodney159 in Brampton
1 review Brampton, ON
10/10

Windows and door review

I have 14 windows 1 patio door and a front door that I wanted changed in my home, I sought a number of quotes from very good companies. How did I decide on a company you may ask?Well it was not the price because Brock was not the cheapest. It was the super spacer and the build quality of the North Star window. I wanted a window and a after sales service that could stand the test of time. Having made my decision the second step would be the process. How many hiccups would the be.

Appointment for quote. On time.
Appointment for window measurements. On time
Instillation day. On time.
Length of time to install. Finished one day early

Honestly I was expecting and looking for a reason to find fault but I couldn’t find one. The cost was high but the standard and quality was also high.
Would I recommend Brock Windows? I would have to say yes!!

Michael P.

Approximate cost of services:
$3,300,000.00
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Company Response

Hi Rodney159,

Thank you for entrusting us with your whole home window & door replacement project. We appreciate your transparency as to why you chose Brock, quality is a key differentiator, and the North Star line is recognized for its superior products and craftsmanship.

We're thrilled that your experience was nothing short of excellent, and we appreciate your recommendation immensely.

Kind regards,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors & Windows Ltd.

Windows and Doors Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency. ...
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