Replacing Garage, basement and bathroom windows
This is my 2nd time using Brock. My experience the first time was 100% satisfactory. This time there were too issues that takes more than 3 months and yet to be resolved. Bathroom window is be frosted but this was not done. This issue is still pending since June 16/21. Call Brock but have problem contacting them as they do not return calls. Have to email them to get a response.
Also when they replaced my garage window, they cracked my window sill. Noticed it earlier but was too involved to tell them because of the frosted window for my bathroom.
- Approximate cost of services:
- $3,700.00
- Company Response
Hi there,
We appreciate the time you've taken to provide us with your honest and constructive feedback. We'd like to take this opportunity to look into your file further, so we can expedite the rectification process in which you've mentioned. Unfortunately, we're unable to look into your file with the name given on your review.
Please feel free to send us an email through info@brockwindows.com, or give us a call toll-free at 1-800-449-3808. You may also connect with myself directly through the contact information below.
We'd like to apologize for any delays and inconveniences you've experienced, it is incredibly important to us that when issues do arise, that we're able to quickly and effectively solve your concerns.
Kind regards,
Steavi Potter
1-800-449-3808 ext. 208
info@brockwindows.com
Brock Doors & Windows Ltd.